Our training courses are either pre-designed or customized to suit your peculiar needs. It can be either In-plant/In-House or Open workshops. After each programme we follow up to ensure the best results is been obtained and sustained.

Some of the areas we have designed our courses includes:

Business Strategy & Management

• Management Strategy Retreat – the 9 Steps

• Business Review Process

• Change Management – Leading Change

• Change Management – Supporting & Sustaining Change

• Mastering the Performance Management System

• How to Prepare Business Plans and Business Model

• Basic Management Process – Young Managers Development Programme

CUSTOMER SERVICE

• Competencies in Service Strategy

• Customer Care Essentials

• Customer Handling Skills for Call Centre Reps

• Creating and Managing Service Level Agreements

• Front Office and Customer Relations Skills

• The Business of Facility Management Services

• Enterprise Contact Centre Training – -The Call Centre Environment

• Enterprise Contact Centre Training – Call Handling & Business Etiquettes

FINANCIAL MANAGEMENT

• Finance for Non-Finance Managers

• Fixed Assets Management

HUMAN CAPITAL MANAGEMENT

• Guide to Setting up a New HR Department

• Basic Human Resources Management

• Advanced Human Resources Management

• Targets Setting & Performance Appraisal Processes

• Effective Performance Appraisal Skills

• Career Development & Succession Planning

• Training Managers to Train – Classroom Training Delivery Skills

• Targeted Interviewing Techniques – the Techniques, the Benefits

LEADERSHIP DEVELOPMENT

• Leadership Foundation Course

• Frontline Leadership – Emerging Leadership Course

• Situational Leadership Programme

• Delivering Results through Teams

• Becoming an Effective Supervisor

• Branch Management Course

MARKETING MANAGEMENT

• Marketing Management Appreciation

• How to Succeed as a Product Manager

• Key Account Management

• Aggressive Market Penetration – the Battles for Market Share

• Relationship Management and Marketing

• Value-added Marketing

PERSONAL SKILLS DEVELOPMENT

• A Manager’s Personal Effectiveness

• Business Presentation Skills for Senior Managers

• Skillful Business Negotiations

• Effective Communications at Work

• Problem Solving and Decision Making Techniques

• Pre-Retirement Course – Managing a New Beginning

• Effective Management of Time

Production & Quality Management

• Strategic Warehousing and Stores Management

• Manufacturing Documentation, Compliance and Practice

• Total Quality Management – Practical Guide to Improving Processes

SELLING SKILLS & SALES MANAGEMENT

• Starting and Running a Consultancy Practice

• Excellent Report and Proposal Writing Skills

• A Manager’s Personal Effectiveness

• Business Presentation Skills for Senior Managers

• Skillful Business Negotiations

• Effective Communications at Work

• Problem Solving and Decision Making Techniques

• Pre-Retirement Course – Managing a New Beginning

• Effective Management of Time

PRODUCTION & QUALITY MANAGMENT

• Strategic Warehousing and Stores Management

• Manufacturing Documentation, Compliance and Practice

• Total Quality Management – Practical Guide to Improving Processes

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